International Sites:
FAQ - Frequently Asked Questions
New to MyBid.com.my
Bidding
Delivery and Shipping
Returns and Complaints
Managing my account
Payment and Payment Methods
Technical Problems
Must Knows:
1. User must be over 18 years of age
2. To register, user must have a mobile phone and a valid Malaysia Identity Card for identification
3. A user can win a maximum of 2 product a day and 10 products per calendar month.
4. Bids can be purchased via Credit Card, E-Payment services or others method, please check on our Payment page for more informations. Please note that your E-payment is processed by Mobile88.com Sdn Bhd. The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from Mobile88 on this Transaction. Please note that your payment through credit card is processed by NetBuilder (M) Sdn Bhd. The Name of NetBuilder EC will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from NetBuilder.com.my on this Transaction
5. MyBid is operated by MyBid Technology, a Malaysia based and registered company (Co Reg No: PG0248605-D). Our customer care number is 04-397 3233 and email address is support@mybid.com.my. Please feel free to contact us should you have any further questions.
6. Send a photo of yourself with the product you won and get 30 free bids. Simply send the photo to support@mybid.com.my. Please note that you can only claim 30 bids once. Unfortunately, this offer is only valid for tangible products and does not apply to winners of bid packages.
New to MyBid.com.my
What is MyBid.com.my?
Founded in Malaysia in 2009, MyBid is one of the Malaysia’s most innovative auction sites. Based on a unique software solution and business model, the company sells brand new products in a very low price, such as game consoles, iPods, laptops, cameras and variety of gadgets.
How does MyBid Malaysia work?
1.All auctions start at RM0.00
2.You can place bids by clicking on Bid
3.Every bid placed will increase the price of the item RM0.01 at a time
4.There is a countdown timer for each auction, extra time(10 sec – 1 minutes, depending on the auction) will be added in every time a new bid has been made.
5. If the countdown timer reaches zero (i.e. no new bids are made during the last countdown), the last bidder wins the right to buy the product at the current price.
How can i take part?
Bidding on MyBid is straightforward. Just follow these four simple steps:
1. Register for free
If you want to bid online, you´ll first need to register. Registration is free and easy. As part of the registration process, you will need to confirm your email address by clicking on the link in the confirmation email sent to your account. Once you´re confirmed: congratulations - you´ve registered with MyBid.
2. Top-up your account with bids
Each bid costs just from RM 1.50, available in "BidPacks" of 40, 75, 150, 400 and 1000. Pick the size of BidPack you want and decide how you want to pay: either with a credit or debit card, or via Bank Transfer. Check on the Payment page for more details.
3. Pick an auction
What will it be? A brand new 42" plasma TV? The latest laptop computer? Or maybe a new leather handbag? Pick your product and go for it! You'll always find a selection of our most exciting auctions on the homepage, or you can browse through the categories to find just what you're looking for. You are always welcome to recommend us what kind of products you would like to see being auctioned off on our site. We will try to take all of your suggestions into consideration. Just fill out the Suggestion page and you might be rewarded with free bids.
4. Bid and win!
Here we go - you´re now ready to take part in your first exciting MyBid auction. Just click on the "Bid" button! Simple, huh?
If you need to leave your computer, don´t worry - you can use the "Bid Butler" to place bids for you when you're away. Click here for a visual explanation of how the BidButler works.
How much does a bid cost?
Each bid costs just from RM 1.50, available cheaper in "BidPacks" of 10, 25, 50, 100, 300 and 1000 bids.
How do I bid on MyBid.com.my
Just follow these four simple steps:
1. Register for free
2. Charge-up your account with bids
3. Pick an auction
4. Bid and win!
For more information, please click here
How does the BidButler work?
An easy, illustrated introduction as to how the BidButler works can be found here
The BidButler bids for you when you haven't got the time to follow a live auction. Simply choose your price range and the maximum number of bids that you want the BidButler to use. The BidButler will then bid automatically for you within your price range.
How does the BidButler know when to bid?
If there is just one BidButler booked to bid in an auction, the bids will be placed automatically within your range at any point within the final sixty (60) seconds. The countdown will then extend to a maximum of 10~30 seconds for each bid that is placed. If there are two or more BidButlers bidding against each other, all the consecutive BidButler bids are placed immediately, and the price and countdown increase with each BidButler bid placed.
Where can I keep track of the auction(s) that I’ve bidded?
We've created “Account” for registered users so that you can keep track of all the auctions you’ve bidded. Simply click on 'Account' and select 'My Bids' for all auctions that you have placed a bid on.
Where can I see who's bidding on an auction?
To see who's bidding on an auction, just look under 'Bid history' to see a list of the most recent bidders on that auction.
I've placed a bid but I am currently not the highest bidder, why?
When a bid is placed, it will always be the highest bid, but might get out-bid very quickly. This can happen if there are many bidders or if there's another user's Bid Butler bidding on the auction too. You might not see this simply because other bids have been placed with a few seconds of each other - sometimes even within the same second!
I’ve just won an auction. What now?
Firstly, congratulations - well done on winning the auction!
Confirming your win
We’ll contact you via e-mail to explain how to do all this. Just remember to confirm that you still want the item within 7 days of the end of the auction. If you still haven’t confirmed within 21 days, we’ll assume that you’ve changed your mind and no longer want to buy the item.
Paying for the item you won
Just as for your bids, you can pay for your item by credit or debit card, or via E-Payment which supported by our electronic payments trading partner iPay88.com.my. Please make sure that you pay within 7 days of the end of the auction. We’ll confirm you payment via e-mail and arrange for the item to be shipped to you. If the item hasn’t arrived within 14 days of our confirmation of our payment, please contact us.
When does an auction end?
An auction ends once the countdown reaches zero. The system will show "Pause" to check the data and it might be reactive again not more than 60 seconds if there are some delayed bids.
Are the products being sold all new?
Yes. All products sold are brand new and come from respected manufacturers. All products come with relevant warranties whereever applicable
Is it possible to bid with a foreign mobile number?
Unfortunately not, one can only participate with a Malaysian mobile phone number, either pre-paid and post-paid.
I don’t live in the Malaysia. Can I still participate in MyBid auctions?
No, MyBid is for Malaysian residents only.
What happens if at a new auction only one bid is being submitted and nobody else raises the bid?
The auction closes once the countdown timer reaches 0 (zero) and the product is sold for RM 0.01 to that single bidder.
Can I cancel already submitted bids?
No. Already submitted bids cannot be cancel.
How do I know if I am the highest bidder?
Your nickname will appear in the auction box or below the "bid" button.
I have bought bids and there is a balance on my account. How long are my bids valid for?
All bids have no expiry. They are valid as long as the user keeps itself registered in our database.
Can I get a refund for unused bids?
No. Purchased bids are non refundable and hence users should only buy as many bids as they are comfortable spending on MyBid.
Delivery and Shipping
How long does it take until the product is delivered?
Products are usually shipped within 7-14 days after payment has been make. We’ll send you an email (which you used to register) as soon as your item has been dispatched.
What is the cost of delivery?
The winner of the auction pays for all delivery fees of the item. If you are interested in a delivery cost of a specific item then please refer to the specific auction you are interested in. Rates vary between auctions due to the size and weight of the products and destination of delivery. Rates are indicated for all destinantions within Malaysia. We use DHL, SKYNET and POS LAJU services
Has my product been shipped yet?
If you still haven’t received your product and it’s more than 14 days since you paid for your item, please immediately contact our customer service team via support@mybid.com.my.
Substitute items
On rare occasions we are no longer able to source the specific item detailed in the auction. When this happens, we will contact you and offer to send you an equivalent item of at least equal value. Many of the products we sell are high-technology items that have a short life-cycle, so often this will mean an upgrade to the newer version of the item.
Returns and Complaints
What should I do, if the item I won is faulty?
Firstly, we’re sorry that you have received an item that you are not happy with. Most of our winners have no problems with the goods, but occasionally an item might not work or may get damaged in transit. If this has happened, our aim is to solve your problem as quickly as possible. In the event that the product you received is faulty, please contact us at support@mybid.com.my within 3 days and we’ll tell you what to do next. Please, let us know the username, auction ID and the serial number of the product, as these help us to deal with your problem more quickly. We work with a range of different suppliers who are happy to help identify any problems and to replace faulty items, if necessary. Please don’t send the item back to us without contacting us – this is likely to mean that it takes longer to replace your item. If your product does need replacing, we’ll contact you and let you know what to do.
Do you offer a standard guarantee on the products auctioned?
The warranties provided on goods may vary depending on the type of item that you win. Please contact our customer service team via support@mybid.com.my if you have any queries about the warranties or guarantees that apply to an item that you’ve won.
Can I return an item that I have won?
We want you to enjoy the item you won, but if, for whatever reason you decide that you do not want the item, please get in touch with our customer service team at support@mybid.com.my and we’ll explain what to do next. When you contact us, please make sure that you let us know:
- Your user name
- The auction ID of the item you won
- The reason you’d like to return the item
Please note that we can only offer a refund on the final auction price of the item you won as well as shipping costs. However, we cannot offer you a refund on the cost of the bids that you placed on that auction.
Can I get a refund on an item that I have won?
If, within 14 days of delivery, you decide you no longer want the item, we will be happy to refund the final auction price that you paid as well as the original delivery costs. The item must still be in its original packaging and must not be damaged. Please contact our customer service team for details of what to do, making sure to include the auction ID and your user name. However, please note that we cannot offer you a refund on the cost of the bids that you placed on that auction nor the return shipping cost.
Managing My Account
How do I change my password?
Please log onto MyBid, then go to "My Account" and select the option "Change password".
What do I do, if I've forgotten my password or user name?
Click on the "LOGON" menu. Select the link "Reset your password" and insert the email in the self help box. We'll send you an email that will explain what to do next - just click on the link in this e-mail. Due to security reasons we need to ask you to change your MyBid password.
How do I subscribe to/unsubscribe from the newsletter?
Subscribe
Click onto the "My Account" option. Select the link "Subscribe/Unsubscribe" in the self check box. Click "Save Changes" and you will automatically be added to the MyBid newsletter.
Unsubscribe
Click onto the "My Account" option. Select the link "Subscribe/Unsubscribe" in the self check box. Click "Save Changes" and you will automatically be unsubscribed from the MyBid newsletter.
Can I change my user name?
Unfortunately, your user name cannot be changed. When registering, please be careful not to select a user name that could cause offence or abuses the rights of third parties. If you notice such a user name, please contact our customer service in case you find such cases on MyBid.
Can i change my Identity Card no?
Please call to our customer service and we'll change it for you after some verification
How do I confirm won item?
Please log onto MyBid and in the "Account " menu, select "Won Auctions".
Payment and Payment Methods
How can i pay for my bids packages or won items?
You can pay for your bid packages by credit cards, e-payment or even cash / cheque deposit or bank transfer. Kindly check on our Payment page for more information.
How secure are your payment methods?
We use high-security 128-bit encoding (SSL) to protect your payment details when processing the online payment. This service is provided to us by iPay88.com.my and NetBuilder.com.my that have a long term reliable and stable reputation in that field. Your credit card details will not be entered nor stored into our database and they cannot be seen by any of our staff.
Technical Problems
What are the recommended PC requirements to use MyBid?
You can participate in MyBid auctions with nearly all PCs that allow you to access the internet:
Recommended system software:
* Windows Vista / Windows XP / Windows 2000
* Mac OS X 10.3 or higher
* Linux
Recommended browser:
* Internet Explorer 6.0 or higher
* Firefox 2.0 or higher
* Opera 8.0 or higher
* Safari 2.0 or higher
Recommended internet connection:
* 512k DSL connection or faster
Why hasn't my bid been registered on an auction?
Very occasionally, users tell us that even though they bid before the countdown ended, their bids did not get placed and the auction ends. In these instances, the most likely explanation is so-called "Internet lag times". These are time-delays in the transfer of data between your PC and our servers. Mostly those delays (lags) occur because single parts of the internet connection are overloaded.
This, unfortunately, is a general problem with the internet.
There are a few ways of helping minimize this problem:
* While bidding on MyBid do not download large data such as video or audio files from the internet.
* Don't send emails with large attachments while bidding on MyBid.
* Make sure that no other users such as family members, etc. are using the internet while you are bidding.
We're very sorry if your bid wasn't registered by the MyBid servers in time. To be absolutely certain that you avoid the problem of "Internet lag times" don't leave your bidding until the last second, or use the BidButler to place your bids. You can find further information in our Terms and Conditions.
I do not receive registration confirmation email from MyBid. What should I do?
Please immediately call to our customer service or contact us via support@mybid.com.my
What happens to the auctions during system downtime?
Downtime, or outage, is an occasional and unforeseeable problem with the internet, and means that bids cannot be placed during this short period when we are offline. If we experience downtime at any point, we automatically add ten minutes on to the auction end time, so that our bidders are not left at a disadvantage. It is impossible to place any bids whilst the system is experiencing downtime, so any bids attempted during this period will not be debited from your account. If this situation does occur, we advise you to refresh your screen regularly, either by pressing F5 or the refresh button on your browser.
